San Diego Public Employee Benefits Association (SDPEBA) has partnered with your Organization, AFSCME 127 (127), City of San Diego Retired Employees’ Association (REA), Retired Fire and Police Association (RFPA), San Diego Municipal Employees Association (MEA), and the San Diego Police Officers Association (SDPOA). We are committed to providing you a quality customer experience. Our goal is to improve and reduce the cost of the benefits we offer, stabilize premiums, and enhance support for our clients, members, and participants.
Our Services Include:
Education - Throughout the year we publish articles on the SDPEBA website that help to educate employees on how their benefits work, and how to get the most out of them. We also work with Sharp’s Best Health Wellness program to encourage and incentivize your pursuit in achieving your best health, your way!
Enrollment - We hold on-site benefits fairs and orientations throughout the City to bring materials and information to the work place.
Support Staff - One of the most important things we do is provide support to you for the benefits we offer. Our team receives thousands of calls and emails throughout the year to assist our participants with any benefits questions or concerns they may have. It could be something as simple as requesting a plan ID card, to something more complex like getting assistance with a referral to a physician - Every call is important to us… Please give us a call if you need assistance with any of our plans.
Case Management - We work diligently to make sure that the plans we sponsor are providing the best service possible, and are abiding by our contracts. If you should experience any issues with our plan providers, let us know and we will advocate on your behalf to resolve the issue.
Provider Review - Throughout the year we track your questions and concerns to continuously monitor the performance of the plans we offer. With your feedback we are able to review all issues with our providers, identify trends to address specific items, as well as make changes to continuously improve upon your overall customer experience.
24/7 Self-Support - Although our normal office hours are from 9am to 5pm Monday through Friday, after-hours you can still access information through our automated 24/7 Self-Support website. This site is continuously updated with answers to questions we receive from our participants. If the answer to your question is not there, our team will respond to your question by the next business day and add your question to the website.
- Sharp Health Plan HMO
- MetLife Dental HMO/PPO
- VSP Vision
- Critical Illness
- Whole Life
- Hyatt Legal Plan
- Nationwide Pet Insurance
- LifeLock Theft Protection
- Liberty Mutual Insurance
- Purchasing Power
SDPEBA is here to help!
If you have questions about SDPEBA, please email email@example.com or call (888) 315-8027. You can even text us at (619) 431-3078 or click the Support button and chat with a live representative.