How do I file an AFLAC claim?

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Contact Aflac Claims team
SDPEBA members: claims@sdpeba.org
Probation members: claims@ilsbenefits.com

 

In your email, please provide the following information that applies

For injuries:

  1. Name and DOB of patient
  2. Date of injury
  3. Diagnosis of injury
  4. How did injury happen
  5. Date of first visit for injury
  6. If work related did you go to Concentra or Sharp Occupational?
  7. If with Kaiser, please provide Kaiser MRN

For annual exams:

  1. Name and DOB of patient
  2. Date of exam
  3. Type of exam
  4. Primary Doctor’s name, address and Policy Holder Number. (This can be generic, Sharp La Mesa 858-499-2600)

For illnesses and non-accidental injuries:

  1. Name and DOB of patient
  2. Date of illness
  3. Diagnosis of illness
  4. Date of first visit for illness
  5. Surgery? Medication? Hospitalization? If Yes, please provide details.
  6. If with Kaiser, please provide Kaiser MRN (medical record number)

Our Claims Team will follow up by email from claims@SDPEBA.org or claims@ilsbenefits.com, Please check your spam or junk folder. 

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